CUSTOMER EMAIL TEMPLATES FOR MARKETPLACE SELLERS
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1. ORDER CONFIRMATION (Sent immediately after purchase)
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Subject: Your order is confirmed — [Shop Name]

Hi [Name],

Thank you for your order! I'm excited to get this to you.

Here are your order details:
• Item: [Product Name]
• Personalization: [if applicable]
• Processing time: [X business days]
• Estimated ship date: [date]

I'll send tracking as soon as your order is on its way.

Any questions? Reply to this message and I'll get back to you within 24 hours.

[Your Name]
[Shop Name]

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2. SHIPPING CONFIRMATION
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Subject: Your order has shipped! ✓

Hi [Name],

Great news — your order is on its way!

Tracking number: [TRACKING]
Carrier: [carrier]
Estimated delivery: [date range]

[If digital:] Your download link is already available in your Etsy account under Purchases > Downloads.

Thanks again for supporting my small shop. I'd really appreciate it if you left a review once your order arrives — it makes a huge difference.

[Your Name]

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3. REVIEW REQUEST (Send 3-5 days after estimated delivery)
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Subject: Did your order arrive okay?

Hi [Name],

Just checking in to make sure your [product name] arrived safely and you're happy with it.

If everything looks good, a quick review on Etsy means the world to small sellers like me — it takes about 30 seconds and really helps others discover the shop.

If anything wasn't right, please message me before leaving a review. I'll always sort it out.

Thanks so much,
[Your Name]

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4. HANDLING A COMPLAINT
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Subject: Re: Your order — [Order Number]

Hi [Name],

I'm really sorry to hear this. That's not the experience I want you to have and I want to make it right.

[Option A: Send replacement]
I'm going to send you a replacement right away, no charge. Can you confirm your shipping address is still [address]?

[Option B: Refund]
I've issued a full refund. It should appear in your account within 3-5 business days depending on your bank.

[Option C: Partial fix]
[Specific resolution based on issue]

Thank you for letting me know instead of just leaving a review — it really helps me improve.

[Your Name]

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5. CUSTOM ORDER QUOTE
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Subject: Custom order details for [Name]

Hi [Name],

Thanks for reaching out! I'd love to create something custom for you.

Based on what you've described, here's what I can offer:

• [Item description]
• [Size / specs]
• Timeline: [X] business days from approval
• Price: $[amount]
• Includes: [what's included]

To proceed, I'll create a custom listing for you — just confirm the details above are correct and I'll have it ready within [timeframe].

Let me know if you'd like any changes to the specs or if you have questions.

[Your Name]